2012 - Please Click Here for Session Description and Prices

ts0012
Compete Set of Conference Sessions - Audio / Handouts / Power Point Slides Coupled as if you were sitting in the classroom.
$49.99
ts0012
Audio Download of "Innovation Unleashed ! by Clint Greenleaf the Founder and CEO of Greenleaf Book Group, an Inc 500 Company, knows the how and why behind innovation. Greenleaf’s session will cover how to develop a framework to support innovation; best practices for launching and announcing new initiatives without overspending, and how to instill a culture of innovation in all levels of an organization.
$10.00
ts01d12
Audio Download of "Increase Your Facility's Value" by Michael Miggins - Learn how to maximize unit efficiency and track your performance. Discover that knowing your neighbors may be a factor in boosting value. Overall, you’ll take away 10 concrete ideas to increase your facility’s value and add dollars to the bottom line.
$10.00
ts02d12
Audio Download of "Operations 301-Beyond Basics Part 1" by Anne Ballard - This two-part session is designed for managers and operators with more than a couple of years under their belts. This interactive workshop will go beyond the basics to help you develop and sustain the systems and practices that will elevate your operations. To maximize your learning experience, we suggest you attend both parts.
$10.00
ts03d12
Audio Download of "Commercial Growth Opportunities in Texas" by Madison Inselmann
$10.00
ts04d12
Audio Download of "How to Perform Audits that Make Money, Save Time" by Mike Gately - Take a look at the common misconceptions that keep owners from conducting an audit. Find out how to overcome these stumbling blocks and learn about the side benefits of a well performed audit. You’ll leave this session knowing how to identify the red flags and how to conduct an effective audit that won’t zap your time or employee morale. Additionally, you’ll uncover ways to make more money from your self-storage business at the same time! Owners
$10.00
ts05d12
Audio Download of "Operations 301-Beyond the Basics Part 2" by Anne Ballard - Now that you have the basics down and feel comfortable talking to prospects on the phone, your conversion ratio is stable, and your confidence is in check—get the tools you need to take it to the next level. This interactive and intense workshop is geared to managers and operators with more than a couple of years under their belts. Go beyond the basics to outshine your competition!
$10.00
ts06d12
Audio Download of "Marketing - Google + for Business / Text Messaging / Effective Referral Programs -
$10.00
ts07d12
Audio Download of "Technology-Smart Phone...Smart Business / Online Reputation Management / Productivity Tools
$10.00
ts08d12
Audio Download of "Driving Revenue: Turning Nickels into Dollars in a Changing Environment" by John Manes - What are the driving factors that increase revenue in the self-storage industry? How can I increase revenue in an ever-more competitive environment? If you’ve asked yourself these questions, then this presentation is for you. Find out how changing customer behavior and competitive markets impact options available for driving additional revenue.
$10.00
ts09d12
Audio Download of "Creating the Total Customer Experience" by Sue Haviland - People no longer expect outstanding customer service, they demand it. The best companies go beyond customer service and create a total customer experience which begins with the very first touch point. Whether your first contact is in person, or on the phone, you set the tone. Learn how to maximize every contact and truly take the next step to becoming a self-storage professional.
$10.00
ts10d12
Audio Download of "Development Primer: Step by Step" by James Bratton - A must for anyone researching the self storage industry, this developer primer will show you where to start. Drawing on many real-life case studies of successful projects, from survey to design, you’ll learn how to set realistic expectations for the best possible return on investment. Find out about current cost trends and review the estimating process. You’ll walk away understanding why you should develop your exit strategy first and how to avoid the pitfalls in the development process.
$10.00
ts11d12
Audio Download of "Managers' Idea Exchange" Moderated by Sue Haviland - If you are a facility manager or supervisor who needs a place to air out those nagging questions, share successes, talk through ideas, and gather suggestions from others working in the trenches, then you came to the right place. This moderated forum discussion features a panel of your peers to help kick start and guide the conversation.
$10.00
ts12d12
Audio Download of "Effective Collection Techniques Without Sacrificing Customer Service" by Bob Cooper - No one likes making collection calls but everyone can learn techniques to enhance their effectiveness without sacrificing occupancy or customer service. Learn techniques you can use to maximize the power of your efforts and acquire the tools to increase your collection skills and understand one of the most important tasks that separate the best from the rest!
$10.00
ts13d12
Audio Download of "Build or Buy: Which is Right for Your ?" by Ricky Jenkins - Not every vacant lot is a good self-storage prospect; now you too can easily determine whether to build or buy. Led by one of the most active self-storage investors and developers in the state, this session will provide an in-depth analysis of the pros and cons of building vs. buying. Learn how to evaluate a property, and the criteria used to determine whether a facility is a viable acquisition.
$10.00
ts14d12