Item# ts10d12

Product Description

Audio Download of "Creating the Total Customer Experience" by Sue Haviland - People no longer expect outstanding customer service, they demand it. The best companies go beyond customer service and create a total customer experience which begins with the very first touch point. Whether your first contact is in person, or on the phone, you set the tone. Learn how to maximize every contact and truly take the next step to becoming a self-storage professional.